innovative technology services
Education Support Centre (ESC Services)
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Product Description
ESC provides frontline technical support on Microsoft technologies, including all products covered by Campus and Select agreements. In accordance with Microsoft Master Service Agreement for Premier Support, the ESC has the ability to escalate calls directly to Microsoft Ltd where appropriate.
Under the Agreement save 10% off the ESC list prices, rising to 15% discount if more than 30 sites join the Agreement in its first year. Sites not requiring extensive support can now purchase a 12 incident package under the Chest Agreement with 10% discount off of the list price.
The ESC service includes help services, fault diagnosis and, where possible, recommendations for correction (subject to the limitations imposed by contractual restrictions of Microsoft Ltd), following the reporting of any request for assistance from a Licensed Site by telephone or e-mail
A not-for-profit organisation based at Nottingham Trent University, ESC is uniquely placed to meet the needs of the education community.
Limited Time Special Offer! – sites signing up before January 2009 will receive ESC support for December 2008 free-of-charge
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Agreement Information
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